Privacy Policy
Effective January 1, 2026
Concord Precision Epoxy Flooring, concordepoxyflooringandconcretepolishing.com, hi@concordepoxyflooringandconcretepolishing.com
Who this policy covers
This policy explains how Concord Precision Epoxy Flooring handles the information you give us through this website, from the home page to the estimate request form. We're a flooring contractor in Concord, CA, and you can read more about who we are on our about page.
When you use this site or contact us through it, this policy applies. If something here isn't clear, ask us and we'll explain it in plain terms.
What information we collect
When you fill out our contact form, we collect what you type into it. That's usually your name, phone number, email, the address or city of the job, and a few notes about your floor. We ask for these because we need them to call you back, schedule a visit and give you an accurate estimate.
When you call us at (925) 536-0504 or email us, we keep the details you share so we can follow up and remember what we talked about.
When you browse the site, some information is collected automatically. This can include your browser type, device, general location based on your internet connection, the pages you visit and how you got here. We use this to see which pages help people and which ones need work.
Cookies and analytics
Cookies are small files your browser saves so a site can recognize a returning visitor. This site and the tools that run on it may use cookies and similar technology to count visits, measure how pages perform and keep the contact form working.
Our contact form is run by an outside form service, so the information you enter passes through that service before it reaches us. Analytics tools may also be provided by outside companies, and those companies handle the data under their own privacy policies.
You can block or delete cookies in your browser settings. The site will still work for reading, though some features, such as the form, may not work as smoothly.
How we use your information
We use your information to answer your questions, set up estimates, plan and do the work, send invoices, and follow up on a finished job. We also use general site data to fix problems and improve the pages.
We don't sell your personal information, and we don't rent our customer list to anyone. We share details only when it's needed to do your job or run the business, such as with a supplier or crew member who needs your address, with the service providers that run our website and form, or when the law requires it.
How long we keep it
We keep your contact details and job records for as long as we need them to finish your project, stand behind our work and keep the business and tax records the law expects. Estimate requests that don't turn into a job are kept for a reasonable time in case you come back to us, and then deleted.
Site analytics data is kept by the analytics provider under its own retention settings.
How we protect it
We limit access to customer information to the people who need it to do the work, and we use reputable services to run the site and form. No website or email system is completely secure, so please don't send payment card numbers or other sensitive details through the form or by email.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We'll do that unless we need to keep a record for a legal or business reason, and if so, we'll tell you why.
If you live in California, state privacy law may give you additional rights over your personal information. Whatever the law requires of a business our size, we'll honor reasonable requests from any customer.
If you'd rather not hear from us again after an estimate, just tell us and we'll stop.
Children's information
This site is meant for homeowners and business owners, not children. We don't knowingly collect information from anyone under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version will always be on this page, so check back if you want to see what's changed.
How to raise a privacy question or concern
If you have a question about your information or want to make a request, call us at (925) 536-0504 or reach us through our contact page. Tell us what you need, and we'll respond within 1 business day and work it out with you directly.